JAIBB Questions of Business Communication (BC), June 2015

THE INSTITUTE OF BANKERS, BANGLADESH (IBB)

Banking Diploma Examination, June 2015

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JAIBB

Business Communication (BC)

Time: 3 hours

Full Marks: 100

Pass Marks: 50

NB: All questions carry equal marks. Answer any five questions in English.

1. Prepare an executive summary of the Annual Report of your bank highlighting the essential features with a note of aspiration for growth.

2. Draft a memorandum for consideration of the Board of Directors of your bank with a proposal for waiver of interest in favour of a valued customer.

3. What are the different types of oral communication? Discuss each with illustrations.

4. What do you mean by 'Report' of a commercial concern? Discuss in short the various steps involved in preparing a long analytical report.

5. What do you mean by 'Internship; in commercial bank? What is the condition that you would put forth while allowing internship to a candidate?

6. Prepare a weekly report on vegetable wholesale market about the supply and rage compared to last week transaction pointing out the possible reasons for changes.

7. Draft a circular letter for launching a new loan programme for a particular crop, using the following words and terms in clear sentences:­

(a) Crop insurance;

(b) Extra cost;

(c) Compensation to farmers;

(d) Monthly progress report to H.O.

8. Enumerate the points of distinction between:­

(a) Upward and downward letters;

(b) Oran and written communication;

(c) External and Internal letters;

(d) Spoken communication and listening.

9. Show with illustrations that 'advertisement' is a very strong and effective means of business communication.

10. Write short notes (any four):­

(a) Indirectness in circular letters;

(b) Politeness in persuasive letters;

(c) Importance of paragraph;

(d) Sequence in composition;

(e) Language for bad news;

(f) Directness in writing routine letters.